• We would NEVER book with Air Canada Vacations again.

• Blau Colonial overall as a Cuban resort is very acceptable, although nothing exceptional.  Good, and perhaps a little above average Cuban resort.

• SellOffVacations.com fell well short of their duties of informing us of a few important details.  

To start off with, this is a little known fact, and one that Air Canada Vacations does not go around talking about too much, but Air Canada Vacations is nothing more than a charter tour company operating charter flight and vacation packages.

When booking with Air Canada Vacations, you are;

• buying a seat on a CHARTERED FLIGHT, theoretically operated by Air Canada,

• you are not entitled to any regular Air Canada Aeroplan miles that you would receive flying a regular Air Canada flight,

• you are paying through your nose for worse service than you'd expect form any other, much cheaper tour operator such as Sunquest, Conquest, Nolitours, Transat Holidays etc.

• tour representatives onsite at the resort make up their own schedules, and sometimes choose to call in rather than come in

• after paying through your nose you are staying at the same hotel with the same services as any other tour operator's package to the same resort.

• my experience shows that Air Canada has a much worse record with baggage than any other tour operator, and I've traveled with a few,

• Air Canada Vacations and Air Canada still thinks they have a monopoly, and care very little for the customers' inconvenience when dealing with delayed and lost baggage, or any other complaints

• SellOffVacations.com should inform their customers of things such as flight tickets class, and restriction and limitations of such classes,

• SellOffVacations.com should have a better understanding of the products they are selling, and not miss-inform their customers when they ask specific questions.  Apparently, this is an issues that goes up the ladder as even the Manager of Customer Service was surprised about some details of Air Canada Vacations packages. 

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